Identify the device and event
Include the device ID, venue, local time and time zone, visible error, and the last time the expected flow worked. State whether power and connectivity have been checked.
Customer & Operator Support
How Can We Help You?
Get help with a kiosk purchase, contact support, or find hardware and software guidance.
Problem with a kiosk purchase?
Report an item that did not dispense, a duplicate or uncertain charge, or a defective item. If a charge is uncertain, avoid paying again until the first result is checked.
Explore by Topic
Support Categories
Browse all support topics.
KioskOS
Understand the kiosk, operator console and configured software before troubleshooting.
Explore resources →Billing & Payments
Review sales and payment records in the operator workflow. Send order or billing questions with your order reference to support.
Explore resources →Getting Started
Start with the read-only Partner API quickstart and confirm access to your deployment.
Explore resources →Partner API
Use the live API schema to confirm available routes, authorization and request fields.
Explore resources →Hardware & Fulfillment
Review the configured device and fulfillment workflow. Request model-specific service instructions before working on hardware.
Explore resources →Still Have Questions?
Contact Our Support Desk
Whether you need help with hardware, subscription configuration, or basic setup assistance, we are ready to assist.
Incident preparation
Give support a traceable report.
Separate payment from fulfillment
For a purchase issue, include the order reference and whether payment and dispensing completed. Do not repeat a charge or remote dispense while the previous result is uncertain.
Protect access and customer data
Never send passwords, API tokens or full card numbers. Redact unrelated personal details from screenshots. Use the agreed service process for physical work and refunds.
Read the daily operator checklist for a routine covering stock, connectivity, transaction outcomes and service logs.
Direct Support
Email the support team with the device or order details and the issue you need resolved. Response and on-site service terms are those agreed for your deployment.